VICIdial Hosting
Hosted and dedicated VICIdial, fully managed.
Predictive dialing, inbound queues and blended campaigns on infrastructure we monitor, patch and scale for you.
VICIdial is the most widely deployed open-source call center platform, but running it reliably takes real infrastructure discipline. We handle provisioning, tuning, security and scaling so your team can focus on campaigns, not servers.
Benefits
Why teams host VICIdial with us.
Fully Managed
Server hardening, updates and monitoring handled for you.
Fast Deployment
New environments provisioned in hours, not weeks.
Scales With You
Move from single-server to multi-server clusters without re-platforming.
Real Support
Engineers who understand VICIdial internals, not a generic ticket queue.
Features
Everything a call center needs.
Hosted VICIdial
Shared-tenant infrastructure for teams getting started.
Dedicated VICIdial
Dedicated servers for full performance and control.
Multi-Server Clusters
Separate database, web and dialer/asterisk servers for scale.
Campaign Configuration
Predictive, progressive and preview dialing campaigns.
Inbound & Outbound
Blended queues, IVR-fed inbound and outbound campaigns.
WebRTC Softphone
Browser-based agent softphones, no desktop client required.
Call Recording
Searchable recordings with configurable retention.
Reporting
Real-time and historical campaign reporting.
CRM / API Integration
Connect VICIdial to your CRM or internal tools.
Firewall & Security
Hardened network and application-layer security.
Migration
Migrate from an existing dialer with minimal downtime.
White-Labeling
Branded agent and admin portals under your domain.
How it fits together
A managed VICIdial stack, end to end.
Use Cases
Built for how you actually run campaigns.
Outbound Sales Teams
Predictive dialing for high-volume outbound sales floors.
Collections
Compliant outbound collections campaigns with call recording.
Inbound Support Queues
IVR-routed inbound support and service lines.
Appointment & Lead Follow-Up
Blended inbound/outbound for lead qualification.
Pricing
Plans for every stage of growth.
Starter
Small outbound or inbound teams getting started with a managed dialer.
- AgentsUp to 10
- Concurrent Calls20
- RAM4 GB
- Storage80 GB NVMe
- Shared hosted VICIdial
- Inbound & outbound campaigns
- Call recording (30 days)
- Email support
Growth
Growing call centers running multiple concurrent campaigns.
- AgentsUp to 25
- Concurrent Calls50
- RAM8 GB
- Storage160 GB NVMe
- Hosted or dedicated VICIdial
- WebRTC softphone
- Call recording (90 days)
- CRM/API integration
- Priority support
Business
Established centers needing multi-server capacity and reporting.
- AgentsUp to 60
- Concurrent Calls120
- RAM16 GB
- Storage320 GB NVMe
- Dedicated VICIdial server
- Multi-server ready
- Advanced reporting
- White-label option
- 24/7 monitoring
Dedicated
Large operations requiring dedicated infrastructure and migration support.
- Agents60+
- Concurrent Calls250+
- RAM32 GB+
- Storage640 GB NVMe
- Fully dedicated multi-server cluster
- Migration from existing platform
- White-label & reseller ready
- Dedicated support engineer
FAQ
Common questions.
What's the difference between hosted and dedicated VICIdial?
Hosted VICIdial runs on shared infrastructure we manage, ideal for smaller teams. Dedicated VICIdial gives you a dedicated server (or cluster) for full performance isolation and control.
Can you migrate us from our current dialer?
Yes. We handle migration from most existing VICIdial or Asterisk-based platforms, including campaign, list and recording migration where possible.
Do you support WebRTC softphones?
Yes, WebRTC agent softphones are available on Growth plans and above, removing the need for a desktop softphone client.
Can VICIdial be white-labeled?
Yes, white-labeling with a custom domain and branded agent/admin login is available on Business and Dedicated plans.
Tell us what you need. We'll design the stack.
Every deployment starts with a short conversation about what you're running and where you're headed.